Getting started
How do I use Orlino?
Open the Orlino web app, sign in, then choose from the models and usage limits available to your account. The website’s interactive preview is a preset demonstration; it does not run an AI task.
Which models and usage limits are available?
Available model versions, features, and usage limits can change by plan. Check the model list and plan information in the app before starting or purchasing. Orlino access does not include every feature or separate API access offered by model providers.
Can I download an Orlino desktop or mobile app?
The web app is available now. Desktop and mobile downloads have not been released. We will add approved download links to the Apps & downloads page when they are available.
Account and billing
I can’t sign in or access my account. What should I do?
Make sure you are using the same sign-in method and email address as when you created your account. If you still cannot access it, email support from your account email address and describe the issue. Never send your password or verification code.
How do I cancel my subscription?
Use the cancellation instructions provided with your subscription, and cancel before the next renewal date to prevent another renewal charge. Stopping use or uninstalling an app does not cancel a subscription. See Canceling renewal in our Terms of Service; contact support if you cannot access the cancellation method.
Can I get a refund?
Payments are generally non-refundable except where applicable law or the Terms of Service provide otherwise. Review the refund policy. If you believe a charge is incorrect, email support with the charge date and amount, but do not include full payment-card details.
Privacy and data
How can I make a privacy request or ask to delete my account?
Email support@orlino.ai from the email associated with your account and tell us what request you want to make. We may ask you to verify your identity before completing it. See the Privacy Policy for details about deletion and retention.
How do I change my cookie or advertising choices?
Use Cookie settings in the website footer to manage optional cookies. U.S. visitors can use the “Do Not Sell or Share My Personal Information” link in the footer. Read the Cookie Policy for regional choices and the Privacy Policy for privacy rights.
Troubleshooting
If something is not working, reload the web app and try again. When you contact us, include:
- the email address on your account (if applicable);
- your browser and device or operating system;
- what you were trying to do, what happened, and when it happened;
- a screenshot or error message, after removing personal or confidential information.
Please do not email passwords, sign-in codes, full payment details, or private files unless support specifically provides a secure way to share them.
Contact support
Email support@orlino.ai for product, account, billing, or privacy help. For privacy requests, include enough information for us to locate your account; we may need to verify your identity.
You can also review the Terms of Service, Privacy Policy, or Apps & downloads.