1. About these Terms
These Terms of Service govern your use of the Orlino website and AI services that link to them (the “Service”). The Service is provided by MX INNOVATION PTE. LTD., a Singapore company with UEN 202102944K, at 727 CLEMENTI WEST STREET 2, #01-280, SINGAPORE 120727 (“Orlino,” “we,” “us,” or “our”).
By accepting these Terms when registering for or purchasing the Service, you agree to be bound by them. If you do not agree, do not register or purchase. If you act for an organization, you must have authority to accept these Terms on its behalf. Acceptance of these Terms does not replace any separate consent required for recurring payments or personal-data processing.
2. Eligibility and account security
You must be at least 18 years old and legally able to enter into this agreement. Provide accurate account information, keep your credentials secure, and notify us of suspected unauthorized access. You are responsible for use you authorize. Do not sell or transfer your account, or share access contrary to your plan's permitted use.
3. The Service
Orlino provides access to multiple AI models through one application. Available models, features and usage allowances are described in the Service and in the plan information presented before purchase. A subscription does not include unlimited usage unless expressly stated in your offer with its applicable conditions.
An Orlino subscription is not a subscription to a model provider's own application. It does not include every model version or every feature offered by that provider. Third-party names and trademarks do not imply endorsement or partnership.
Website demonstrations and example prompts are illustrative; they do not establish that an integration, automated workflow or other capability is available. Only capabilities actually offered in the Service are included, subject to the disclosed plan terms.
We may update the Service and its model offerings. Changes do not override specific purchase commitments or rights under applicable law. We will provide appropriate notice and legally required remedies for material reductions to paid services.
4. Subscription fees and automatic renewal
Subscription prices, billing currency, billing periods, any introductory offer and its duration, and the subsequent renewal price are clearly disclosed before purchase. You pay according to the conditions expressly agreed to at purchase. Annual fees are charged in one payment for the full year, not in monthly installments. Any applicable taxes and the total amount payable are disclosed before payment.
An introductory discount applies only for the duration disclosed in the offer; it does not, by itself, provide a permanent discount or a free trial. The price and billing frequency that apply after the offer ends are disclosed before you subscribe.
Your subscription automatically renews at the end of each billing period until you cancel. By expressly agreeing to recurring billing at checkout, you authorize charges to your selected payment method at the renewal price and frequency disclosed and agreed to at purchase, together with applicable taxes disclosed to you, subject to the price-change provisions below.
The checkout information identifies the amount due, renewal frequency, subsequent price and cancellation instructions. We will provide the notices and acknowledgments required by applicable law. No additional usage charge is authorized solely by accepting these Terms; additional paid purchases require disclosure and authorization.
If we later change renewal prices, we will notify you in advance and obtain any further consent required by law. A price change will not increase the charge for an already-paid billing period. You can cancel future renewal before the changed price takes effect.
5. Canceling renewal
You may cancel automatic renewal at any time using the cancellation instructions provided with your subscription. Complete cancellation before your next renewal charge to prevent that charge. Contact us if you cannot access the cancellation method or need assistance.
Canceling renewal does not ordinarily end access immediately: you retain the paid benefits until the end of the current paid billing period, unless access is suspended or terminated under these Terms. There is no cancellation fee. Canceling renewal does not automatically refund a payment already made. Uninstalling the application or stopping use does not cancel renewal.
6. Refund policy
Subscription payments are non-refundable except as required by applicable law or expressly provided in these Terms. We do not offer voluntary refunds for a change of mind, unused time or usage allowance, or cancellation during a paid billing period. This policy applies to both introductory purchases and renewal payments.
If you believe a charge is duplicated, incorrect or unauthorized, contact us so we can investigate and correct verified billing errors, including by refunding amounts improperly charged. You retain your rights to dispute a charge with your payment provider or exercise other remedies available by law.
Nothing in these Terms excludes mandatory withdrawal, cancellation, refund or other consumer rights, including remedies for services not supplied as legally required. Where applicable law requires a refund, we will provide it. This policy does not permit us to retain funds we are legally required to return.
7. Your content
“Inputs” are material you submit to the Service. “Outputs” are responses generated for you. You retain your rights in your Inputs and any rights you hold under applicable law in Outputs. Orlino does not claim ownership of your Inputs. You must have the rights and permissions necessary to submit material, including personal or confidential information belonging to others.
You authorize us to process your Inputs as necessary to provide the requested Service, including through the relevant model and infrastructure providers, subject to our Privacy Policy and applicable law. This does not authorize publication of your private content.
Outputs may not be unique, may resemble content generated for others, and may involve third-party rights. We do not guarantee copyright protection, exclusivity or freedom from third-party claims. You are responsible for reviewing and lawfully using Outputs. Any applicable model-specific usage conditions must be considered before using content commercially.
8. Privacy
Our Privacy Policy explains personal-information processing and available choices. Review it before submitting sensitive information. Use of third-party models can involve sending relevant content to the providers supporting your request. These Terms do not grant access to your external accounts or substitute for permissions required to connect them.
9. Acceptable use
Do not use the Service to violate laws or the rights of others; facilitate fraud, unlawful impersonation, child exploitation, malware or unauthorized access; unlawfully threaten or harass people; or bypass security, safety, access or billing restrictions. Do not interfere with the Service or obtain other users' data without authorization.
Follow applicable model- and feature-specific restrictions disclosed to you. Do not rely on the Service to make consequential decisions about people without appropriate human review and legally required safeguards. Nothing here restricts conduct protected by applicable law.
10. AI limitations
AI can produce inaccurate, incomplete, outdated or biased responses. Verify important information and review generated code before running it. Outputs are not a substitute for qualified medical, legal, financial or other professional advice. The Service is not an emergency service. We do not guarantee particular outcomes, investment returns, employment results or error-free responses.
11. Our rights in the Service
The Service's software, interface, branding and other materials remain owned by Orlino or its licensors. Subject to these Terms and your plan, you may use the Service for its intended purposes. This permission does not transfer ownership of our intellectual property or restrict rights you have under applicable law.
12. Suspension and termination
We may restrict or suspend access where reasonably necessary because of a material breach, nonpayment, security risk or legal requirement. Where appropriate and legally permitted, we will explain the reason and allow a reasonable opportunity to resolve the issue. Urgent security or legal circumstances may require immediate action.
You may stop using the Service and cancel future renewal as described above. Termination does not remove accrued rights, mandatory remedies, or our obligation to correct improper charges. Data handling remains subject to our Privacy Policy and applicable law.
13. Warranties and legal protections
To the extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or error-free AI responses. Nothing in these Terms excludes warranties, liability or remedies that cannot lawfully be excluded, including liability for fraud or other conduct for which liability cannot be limited.
Consumers retain the mandatory protections applicable where they live. These Terms do not require arbitration or waive rights to participate in a class action. Disputes may be brought before courts with jurisdiction under applicable law.
14. Updates and contact
We may revise these Terms and will identify the updated version. We will provide appropriate notice of material changes and obtain new acceptance where legally required. Changes will not retroactively remove accrued rights or authorize undisclosed charges. If a provision is unenforceable, the remaining provisions continue only to the extent lawful.
For questions about these Terms, write to MX INNOVATION PTE. LTD. at 727 CLEMENTI WEST STREET 2, #01-280, SINGAPORE 120727. You may also contact support@orlino.ai.